Tele Consultation in CGHS using eSanjeevani

GOI Office of the Additional Director CGHS (HQ) File No 1-3/2020-CGHS/C&P/709-810 dated 25.08.2020

Sub:- Implementation of Tele Consultation in CGHS Delhi.

With the objective of facilitating CGHS beneficiaries Tele Consultation services

have been started in CGHS Delhi w. e. f. 25th August, 2020. The timings for Tele Consultation

are from 9 am to 12 noon daily. To begin with Tele Consultation

1. Medicine

2. Orthopedics

3. Eye

4. ENT

The facility may be considered for other specialties subsequently. The beneficiaries can avail the facility by logging into e-Sanjeevani application of Ministry of Health and Family Welfare through their mobile number.

The flowchart and description on steps to be followed for availing the facility on

e-Sanjeevani Application are attached as anexure.

(Dr V K Dhiman)

Additional Director (Admin)

Application

Flow Chart for users

A. Registration

i. User visits URL eSanieevaniopd.in

ii. Verifies his/her mobile no. using OTP

iii. Fills Patient Registration Form

iv. Select Specialty OPD

v. User uploads scanned copy of his/her CGHS card under

documents(Mandatory).

vi. eSanjeevaniOPD assigns a Patient ID

B. Token

i. User requests a token for consultation

ii. Uploads health records, if any

iii. User receives Patient ID & Token through SMS

c. Login

i. Closer to the turn e-Sanjeevani OPD sends an SMS notification

asking user to login

ii. User logs in using Patient ID

iii. Patient enters the clinic and is placed at the end of the existing

queue. If there is no queue you will be placed at serial no. 1

D. Wait

i. e-Sanjeevani OPD assigns a doctor to the patient (time interval

depends on the length of the queue)

ii. As the doctor is assigned to the patient “CALL NOW” button

gets activated

iii. User is required to click “CALL NOW” button within 120

seconds*

iv. Upon clicking “CALL NOW” within 10 seconds the doctor shows

up in video

E. Consultation

i. Patient consults the doctor

ii. During the consultation doctor has an access to the patient’s health records (if uploaded at v)

F. e-Prescription

i. During the consultation, doctor prepares an electronic

prescription (e-Prescription)

ii. At the end of the consultation doctor sends the ePrescription

and closes the call

iii. e Prescription shows up on patient’s end.

iv. Patient logs out after saving/printing the received ePrescription

v. After the call eSanjeevani OPD sends SMS notification to the

patient with a link to download ePrescription

Please Note:

It is mandatory to

1. Upload scanned copy of your CGHS card under documents and

2. In the field Address, please enter your Ben ID

Tele Consultation in CGHS using eSanjeevani

Application

Flow Chart for users

A. Registration

i. User visits URL eSanieevaniopd.in

ii. Verifies his/her mobile no. using OTP

iii. Fills Patient Registration Form

iv. Select Specialty OPD

v. User uploads scanned copy of his/her CGHS card under

documents(Mandatory).

vi. eSanjeevaniOPD assigns a Patient ID

B. Token

i. User requests a token for consultation

ii. Uploads health records, if any

iii. User receives Patient ID & Token through SMS

c. Login

i. Closer to the turn e-Sanjeevani OPD sends an SMS notification

asking user to login

ii. User logs in using Patient ID

iii. Patient enters the clinic and is placed at the end of the existing

queue. If there is no queue you will be placed at serial no. 1

D. Wait

i. e-Sanjeevani OPD assigns a doctor to the patient (time interval

depends on the length of the queue)

ii. As the doctor is assigned to the patient “CALL NOW” button

gets activated

iii. User is required to click “CALL NOW” button within 120

seconds*

iv. Upon clicking “CALL NOW” within 10 seconds the doctor shows

up in video

E. Consultation

i. Patient consults the doctor

ii. During the consultation doctor has an access to the patient’s health records (if uploaded at v)

F. e-Prescription

i. During the consultation, doctor prepares an electronic

prescription (e-Prescription)

ii. At the end of the consultation doctor sends the ePrescription

and closes the call

iii. e Prescription shows up on patient’s end.

iv. Patient logs out after saving/printing the received ePrescription

v. After the call eSanjeevani OPD sends SMS notification to the

patient with a link to download ePrescription

Please Note:

It is mandatory to

1. Upload scanned copy of your CGHS card under documents and

2. In the field Address, please enter your Ben ID